Shipping & Returns Policy

SHIPPING

Shipping within Australia is included in the purchase of your play mat.
Currently we do not offer international shipping. If you wish to purchase for delivery outside of Australia please contact us separately for a quote.
Shipment will be made within 3 business days of receiving your order.
Delivery times may vary depending on destination with most metropolitan areas taking 4-7 business days. Longer for remote areas and the West Coast of Australia.
All orders are via a registered courier company and therefore cannot be sent to a P.O.Box. You will be supplied with the tracking details to follow your mats journey.
RETURNS

At Freddy and Co we want you and your baby to love your play mat as much as we do. Please ensure you read all care instructions carefully to get the most out of your mat. An exchange or store credit is available to replace any play mat deemed faulty or for any product where you have changed your mind and the item is in unused condition and returned with all packaging.

Refunds are available for a change of mind if the item is returned unused with all packaging in the original state.

Freddy and Co will refund the shipping and returns cost of any item deemed to be faulty; however, all shipping costs for change of mind is the responsibility of the buyer. All returns for change of mind must be completed within 30 days of the purchase.

If you have any concerns or wish to discuss a faulty item please contact us at info@freddyandco.com.au