Shipping & Returns Policy
*** Australia Post and private courier companies are now experiencing significant delays and are expecting delays right through until Christmas ***
Ensure you have read and are familiar with our websites terms & conditions.
Thanks for checking us out- we can’t wait for your to get your hands on a Freddy & Co baby play mat. We always aim to dispatch within 3 business days of receiving your orders. While we aim to get them out to you as quickly as possible, delivery times may vary depending on destination with most metropolitan areas taking 4-7 business days. This will take longer for remote areas and the West Coast of Australia.
* Excludes busy time periods *
All baby play mat orders are shipped via a registered courier company and therefore cannot be sent to a P.O.Box. You will be supplied with the tracking details to follow your baby play mats journey. Smaller items will be sent either by Australia Post or a reputable courier company. To calculate your shipping cost search your postcode at the checkout.
We now offer international shipping to New Zealand. If you wish to purchase for delivery outside of Australia or New Zealand please contact us separately for a quote.
Small products – silicone products:
Products are sent via courier or Australia post at our discretion. Check your emails (junk folder) to track your order.
Change of Mind
At Freddy and Co we want you and your baby to love your play mat as much as we do. Therefore, refunds, credit notes and exchanges are available for a change of mind if the item is returned:
unused and in original condition
all original packaging (box, straps, product cover) in the original box
within 30 days of the purchase
receipt is provided
You will be responsible for organising the return shipping and providing tracking details to Freddy & Co. Once Freddy & Co receives the item and it means the criteria above, a refund will be issued less the original shipping costs.
Our play mats come with a six month manufacturing warranty, covering faults or defects caused as part of the manufacturing process. It is important to check your play mat carefully upon opening and notify us immediately if you suspect a fault. Our play mats are made from individual repeats and therefore colour will vary between repeats within the same mat. If you think there is discoloration beyond normal variation or a misprint in your repeat, please notify us within 14 days of your play mats arrival. Variation in colour, will not be covered after this time. Any return or replacement deemed to be a fault will have return and replacement shipping included. Items with faults covered under warranty will be replaced with the same design dependent on stock availability.
This warranty does not cover damage caused by improper use including pets, shoes, incorrect cleaning products and sharp objects or product wear and tear. It is the customer’s responsibility to follow all care and cleaning instructions as stated on the website.
As colours are hand mixed and not digitally printed, the warranty does not cover colour variation when trying to match different play mats as some colour variation between batches does occur.