Shipping & Returns Policy

SHIPPING

Ensure you have read and are familiar with our websites terms & conditions.

Thanks for checking us out- we can’t wait for your to get your hands on a Freddy & Co playmat. We always aim to dispatch within 3 business days of receiving your orders. While we aim to get them out to you as quickly as possible, delivery times may vary depending on destination with most metropolitan areas taking 4-7 business days. This will take longer for remote areas and the West Coast of Australia.

All playmat orders are via a registered courier company and therefore cannot be sent to a P.O.Box. You will be supplied with the tracking details to follow your playmats journey. Towels will be sent either by Australia Post or a reputable courier company. To calculate your shipping cost search your postcode at the checkout. Shipping is free to most Australian Metro areas.

Currently we do not offer international shipping. If you wish to purchase for delivery outside of Australia please contact us separately for a quote.

RETURNS

At Freddy and Co we want you and your baby to love your play mat as much as we do. Therefore, refunds, credit notes and exchanges are available for a change of mind if the item is returned, unused with all packaging in the original box, within 30 days of the purchase. However, all shipping costs, including the original shipping cost covered by Freddy & Co, for change of mind is the responsibility of the buyer.

Please check your playmat carefully on arrival. Our playmats are made from individual repeats and therefore colour may vary between repeats. If you think there is discoloration beyond normal variation or a misprint in your repeat, please notify us within 14 days of your playmats arrival. Variation in colour, will not be covered after this time. Any return or replacement deemed to be a fault will have return and replacement shipping included.

Finally, please ensure you read all care instructions, found on the box, carefully to get the most out of your playmat. Incorrect use or variation from recommended cleaning may cause damage to your play mat which is not covered under warranty.

If you have any questions please check our FAQ page or contact us.