Below are some frequently asked questions (FAQ)

FAQ - We hope you have all the information you need; however, if you have a question that isn’t answered here, please do not hesitate to contact us. Furthermore, if you have any feedback we'd love to hear from you. For further information on shipping and returns. Returns policy is based on QLD standards.

Freddy and Co playmats are made from a non-toxic PU (Polyurethane) material. This makes the mat soft and easy to clean. PU is light weight, flexible material which is extremely durable and our mats have passed international (there are no standards in a Australia) testing and are free from heavy metals, phthalates and formaldehyde.

The cost of shipping for your new Freddy & Co play mat is calculated based on your postcode. To find out your cost use the postcode search function at the checkout.

Due to their soft and flexible nature, Freddy and Co mats can be folded for short periods of time if required (E.g. to fit in your car for travel). However, if left folded for extended periods of time your mat may form creases which will take days to months to come out, we do not recommend storing for periods of longer than 3 days folded. For longer periods of storage time, your mat should be stored rolled, the carton provided is the best place for this.

Due to the soft flexible nature of your mat, sitting heavy furniture on it will cause dints in the material which may be permanent if they internal structures are damaged. We do not recommend that you place any heavy objects on your mat.

As our mats are 100% waterproof they can easily be cleaned using a soft damp cloth. For harder to clean messes such as those caused by food a mild detergent can also be used. Please do not use any abrasive chemicals or scrubbing utensils on your mat as these may cause damage.

Each playmat design is printed as a seamless image. These images are cut for each individual playmat and therefore each mat starts at a different point in the repeating pattern. No two mats are the same. Furthermore, some colour change, yellowing or fading may occur over time on your playmat. The type and amount of colour change that will occur will depend on the amount of heat or light that your mat recieves. Due to this we do not recommend you leave your mat under direct light or heat sources for extended periods of time. When not in use we recommend you roll your mat and store to preserve its colour.

The properties of PU playmats which make them soft and supportive to babies and young children make them susceptible to damage from sharp objects. Sharp items such as pet claws, tools, metal toys with sharp edges, stiletto heels etc. should not be used on the mat as they risk damage.

Once dispatched you will receive an order notification via our website in conjunction with Shippit. If you have not received this check your junk/spam folder as they often end up there. This will contain a tracking number which will take you to the Shippit portal and provide you with updates. If your order is not tracking or has not been recently updated. Please lodge your inquiry directly with the courier company displayed.