FAQ – Freddy & Co Baby Playmats
Below are some frequently asked questions (FAQ)
FAQ - These questions are based primarily on our baby playmats. We hope you have all the information you need; however, if you have a question that isn’t answered here, please do not hesitate to contact us. Furthermore, if you have any feedback we'd love to hear from you.
For further information on shipping and returns. Returns policy is based on QLD standards.
Freddy and Co playmats are made from a non-toxic TPU (Thermoplastic Polyurethane) material. This makes the mat soft and easy to clean. TPU is light weight, flexible material which is durable and our mats have passed international testing and are free from heavy metals, phthalates and formaldehyde.
The cost of shipping of small items (excludes play mats) is free Australia wide. Play mat shipping costs are calculated separately. To find out your cost use the postcode search function at the checkout.
All Freddy & Co baby playmats are sent via the fastest available courier at our discretion. Playmat boxes exceed Australia Post limits and therefore cannot be sent to PO Boxes or via the Australian post network. Smaller items will also be sent via next available date with couriers or Australia Post at our discretion. Authority to Leave (ATL) is assumed unless notified otherwise in the shipping instructions.
Your tracking details will be sent to you once your order is completed and your item is dispatched. We use Shippit as our shipping platform for most orders and this can be used to track your order. Please check your junk or spam folders as these emails may end up there.
Our play mats are not a traditional non-slip mat. Instead they are designed to be used on both sides while still providing cushioning. If you find your play mat slipping on your carpet or hard floors you can place a non slip mat underneath. These are available from both Bunnings and Kmart.
Due to their soft and flexible nature, Freddy and Co mats can be folded for short periods of time if required (E.g. to fit in your car for travel). However, if left folded for extended periods of time your mat may form creases which will take days to months to come out, we do not recommend storing for periods of longer than 3 days folded. For longer periods of storage time, your mat should be stored rolled, the carton and straps provided is the best place for this.
We do not recommend using your baby playmat outside. Exposure to sunlight, water and rough surfaces can cause damage to your playmat. If you do take your playmat outside, ensure it is thoroughly cleaned and dry before returning inside or being placed in storage.
Due to the soft flexible nature of your mat, sitting heavy furniture on it will cause dents in the material which may be permanent if the internal structures are damaged. We do not recommend that you place any heavy objects on your mat.
As our mats are waterproof they can easily be cleaned using a soft damp cloth. Ensure all spills and liquids are wiped up immediately and that your playmat is not left damp. For harder to clean messes such as those caused by food a mild detergent can also be used please view here for extra details. Please do not use any abrasive chemicals or scrubbing utensils on your mat as these may cause damage. Ensure your playmat is fully dry before turning over as moisture trapped underneath can cause mould.
Each playmat design is printed as a seamless image. These images are cut for each individual playmat and therefore each mat starts at a different point in the repeating pattern. No two mats are the same. All colours are also hand selected (not digitally printed) and therefore there is an accepted variation in colours. This means there may be some variation between each repeat within the one mat. Also, for this reason we do not recommend colour matching playmats side by side. Please contact us if you intend to do this.
Our TPU playmats are made from non-toxic and environmentally friendly materials. Therefore as we do not use harsh chemicals to preserve colour, light coloured playmats may have yellowing along the outer seam where the sides are joined. This is not a fault and due to the non-toxic nature of the playmats. Furthermore, the non-toxic nature means additional colour change, yellowing or fading may occur over time on your playmat. We are proud of our non-toxic and environmentally friendly products and want to ensure customers are aware of these colour variations as it is not a product fault.
Unfortunately, we are unable to do a custom design. It is approximately 6months lead time for new designs with a 200 minimum order. All our available combinations are listed in the SHOP section.
The properties of TPU playmats which make them soft and supportive to babies and young children make them susceptible to damage from sharp objects. Sharp items such as pet claws, tools, metal toys with sharp edges, stiletto heels etc. should not be used on the mat as they risk damage.
Our play mats come with a 6 month manufacturing warranty. It is important to check your play mat carefully upon opening and notify us immediately if you suspect a fault. Manufacturing faults should be notified within 48-hours of opening. Items with faults covered under warranty will be replaced dependent on stock availability.
This warranty does not cover damage caused by improper use including wear and tear or misuse including pets, shoes, incorrect cleaning products or sharp objects. It is the customer’s responsibility to follow all care and cleaning instructions as stated on the website.
Yes we do. All you need to do is place your order online and we will include a copy of your invoice with your order confirmation email. Please make sure that all your details are correct when you place your order and that the shipping name is in the NDIS participants full name.
23rd November 2021
All pre-order items have now been distached. All designs are now in stock.
14th November 2021
All October pre-order items have now been dispatched. Check your email (could be in your spam/junk folder) for tracking details.
November pre-orders are now due to arrive into port approx 22nd of November. We are hoping to have all November pre-order items dispatched by 24th November.
2nd November 2021
October container due to arrive early next week for immediate dispatch.
November container on track for late November dispatch.
20th October 2021
Pre-order items due late October have been delayed due to delays at international ports, ongoing shipping lane congestion, and Australian port strikes affecting the network. This container is now due into our local port November 4th. It will take a couple of days to be delivered to us. We have our couriers on standby and will dispatch the next business day from arrival to us, with all pre-order items expected to now be dispatched by 8th November. Once dispatched you will receive an email containing your tracking details. Continue to check back here for regular updates.